Join the RCMP Heritage Centre’s Team! 

Posting Title:  Community and Education Program Coordinator 
Location: The RCMP Heritage Centre 
Position Details: Full time position  
Compensation: $58,000 – $63,000 annual salary (based on experience) 
Hours of Work: 37.5 hours/week; includes some evenings and weekends  

Organization Overview 

The Royal Canadian Mounted Police (RCMP) is one of Canada’s longest-standing institutions and is deeply embedded in the history and unfolding story of our country. The RCMP and its symbols – the “red serge”, Mounties on horseback, and the Musical Ride – have become icons of Canadian Heritage familiar around the world. 

The RCMP Heritage Centre is a non-profit museum that represents a rich space for historical preservation, exploration of alternate perspectives, and the pursuit of reconciliation. It has become a major destination centre that celebrates the traditions and history of the RCMP. More recently, the RCMP Heritage Centre is embarking on an exciting new chapter of its own story by undergoing the process to become established as a national museum in Canada, embracing a new vision with social impact.  

To prepare for the long path ahead, the Centre is building a team today who is bold, passionate, collaborative, and up for the challenge as we take this journey together and deliver on a vision of discovery, exploration, reflection, and reconciliation for all Canadians. 

Position Overview

This position plays a key role in engaging, empowering, and educating youth, families, visitors, tourists and other stakeholders by researching, developing, planning, implementing, and evaluating education and public programs at the museum. This includes a range of activities such as educational programming, both in-person and virtual tours and programs, special events (like Canada Day), and camps for youth. 

This position ensures these inspiring, educational, engaging programs complement and supplement the strategic goals and objectives of the RCMP Heritage Centre.  

This position works as part of the programming team to develop exceptional experiences for visitors to the RCMP Heritage Centre; primarily for education and classroom programs. The ideal candidate will be a creative, flexible, outside the box thinker who is a strong educator/facilitator. We need someone who is great with people of all ages, and who can develop and deliver programs for all ages with enthusiasm, and a genuine interest and passion for learning.  

This energetic collaborator will lead alongside our other community education program coordinators to support the RCMP Heritage Centre through organizational change as the Centre delivers a world-class visitor experience while working toward a dream 20 years in the making—achieving national museum status.   

Functions of the Role:

Strategically Aligned Planning and Oversight

  • Under guidance of the CEO, you will be responsible for understanding the organization’s strategic priorities and initiatives to develop and direct the organization’s programming offering. 
  • Following an operational workplan for the successful implementation of the Centre’s Strategic Plan; reporting to the CEO on progress and data tracking.  
  • Strategic review of programming to ensure strategic alignment, relevance, timeliness, community and stakeholder need alignment, etc.  

Education Program Development and Delivery

  • You will be a natural teacher – with the ability to lead people of all ages through education programs.  
  • Oversight and leadership in researching museum programs, understanding the local and Canadian market offering to ensure our programming remains engaging, captivating, and relevant (understanding what is offered at other museums, science centres, and facilities like ours).  
  • Research and development/creation of education programs – both virtual programs, and those offered in-Centre, and at times, in partnership with partner organizations.  
  • Preparing and updating lesson plans and associated materials (PowerPoints, handouts, worksheets, quizzes, art materials, etc.). 
  • Coordinating guest speakers (RCMP officers, veterans, subject matter experts, etc.) who we may choose to invite to attend the Centre or our programs. 
  • Reporting and evaluation of programs.  
  • Working with the Marketing team to develop materials and promote and advertise programs.  

Visitor Experience 

  • Delivering guided tours of the museum galleries and guided trolley tours of Depot to schools, public and special groups. 
  • Delivering a scripted welcome/introduction to groups. 
  • Answering questions from guests and inquiries over email and the phone about the galleries, Centre operations, programming, events, etc.  
  • At times, operating the Visitor Services desk and admissions point of sale, or registration processes for events/activities, and taking turns opening and closing the museum.  

Programming Portfolio Management

  • Working closely and collaboratively with the programming team, and across all Centre portfolios, and volunteers.  
  • Properly tracking all programming statistics and data. 
  • Using the point of sale system and event calendar for efficient and effective booking, invoicing, and accounts receivables.  
  • Managing and coordinating various bookings – needing good communication within the programming team, Visitor Services Lead, and facility rentals.  
  • Being on top of programming materials and inventory needs for day to day and special events. 
  • Work as a team, and independently to monitor and evaluate all programming activities to ensure goals are achieved, budgets are adhered to, and growth can be benchmarked and built upon.  

Stakeholder and Community Connections 

  • Working closely with volunteers, interns, summer students, and across all Centre portfolios in a collaborative, professional, and enthusiastic manner.  
  • Builds strong, long-term relationships and partnerships with the RCMP, Indigenous communities, schools, school boards, community groups, among others to develop a keen understanding of needs and opportunities within the larger community. 
  • Working with the Marketing team to collect ongoing feedback and engage teachers and students to track feedback and incorporate in planning, process, and execution, as needed.  
  • You will be required, at times, to be present for or attend special events, teacher conferences, fundraisers, or networking events on behalf of the RCMP Heritage Centre.  

Qualifications

  • The successful candidate will have experience with program development and delivery – such as: prior experience in an education facility, or similar role in a museum, heritage centre, cultural centre, or interpretive centre, or recreational planning role.  
  • Education and/or training in the museum sector or tourism sector, or as an educator is preferred.  
  • Bilingual fluency (especially English/French) would be considered a strong asset.  
  • Personal flexibility, particularly with regard to work hours, is required. The candidate will be expected to work some evenings and weekends. 
  • Using technology with ease will be important for this role to deliver virtual tours, host interactive programs and facilitate engagement using various devices as needed. 
  • The individual selected will have strong public speaking and presentation skills and be comfortable with groups of all ages and backgrounds. 
  • Exceptional team skills and a commitment to maintaining a positive, collaborative respectful work environment are essential qualifications.  
  • Previous experience in the non-profit or cultural sector will be considered an asset. 
  • An enthusiastic go-getter who is as positive about doing as they are about learning and growing with the organization.  
  • Willing to appear in photos, videos, and the RCMPHC social media channels.
  • The candidate must be comfortable in a range of computer office applications, including Word, Excel, PowerPoint, and Outlook, and other applications like Kahoot, Mentimeter, and others. 
  • High regard for accuracy and attention to detail with excellent organizational skills and the ability to prioritize a varied and dynamic workload.  
  • A person of integrity; committed to upholding professional ethics and encouraging best practices.  

Equal Opportunity Statement 

  • We are a place for all Canadians and equal opportunity, and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, or gender identity. 

Application Instructions (*must be followed for the application to be considered) 

  • Qualified applicants must be legally entitled to work in Canada or have appropriate documents permitting them to reside and work in Canada. 
  • Please submit your cover letter and resume – saved together in one file with your name and the position title in the file name. (example: Jane Doe Cover Letter and Resume – Community and Education Program Coordinator.docx) 
  • Please submit your application, attention to Sam Karikas, CEO at sam.karikas@rcmphc.com by April 23, 2024.  

Thank you to all who apply. Only those selected for an interview will be contacted. 

 

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