Organization Overview 

The Royal Canadian Mounted Police (RCMP) is one of Canada’s longest-standing institutions and is deeply embedded in the history and unfolding story of our country. The RCMP and its symbols – the “red serge”, Mounties on horseback, and the Musical Ride – have become icons of Canadian Heritage, familiar around the world. The RCMP Heritage Centre is a non-profit dedicated to telling these Canadian stories and history.  

The RCMP Heritage Centre represents a rich space for historical preservation, exploration of perspectives, and the pursuit of reconciliation, and has become a major destination that celebrates the traditions and history of the RCMP. More recently, the RCMP Heritage Centre is embarking on an exciting new chapter of its own story by undergoing the process to become established as a national museum in Canada.  

To prepare for the path ahead, the Centre is building a team today who is bold, passionate, collaborative, and up for the challenge as we take this journey together and deliver on a vision of discovery, exploration, reflection and reconciliation for all Canadians. 

Position Overview 

The Facility Rentals Lead plays a key role in creating the RCMP Heritage Centre as a sought after destination for events and special occasions. This position is ideal for an outgoing people-person who has experience in events and hospitality.  

This position leads and executes all facility rentals at the RCMP Heritage Centre and supports the visitor services team on weekends by being a first point of contact. This person will represent the Centre to a wide array of clients and create meaningful events with an exceptional level of customer service. The position will be a motivated, friendly, and energetic teammate who likes to bring a client’s vision to life.  

From birthday parties to weddings, to corporate retreats and more, you love hosting a great event.  

Duties and Responsibilities 

  • Administers the RCMP Heritage Centre’s rental program including excellent client relations, completing all facility rentals requirements from first contact, contract signing and adjustments, floor plans, coordination with vendors, event day execution and final billing. 
  • Ensures that events flow seamlessly by following established procedures while ensuring the best guest experience possible. 
  • Plans and executes set up and tear down of event rentals.  
  • Act as a first point of contact for clients and lead them through the event rental process with excellent customer service.  
  • Manages rentals with attention to scheduling, equipment, food service, and security considerations. 
  • Greet customer during the event and lead the events team towards the events successful completion.  
  • Ensures billing accuracy and performs final invoice reviews with the clients prior to release of the final invoice.  
  • Lead customer site inspections before and after events; perform all pre and post event meetings with our clients to review their needs and ensure they are met. 
  • Responds to rental inquiries, fielding all incoming calls, questions, and requests regarding facility rentals. 
  • Shows facility rental spaces to potential clients. 
  • Collaborates with the Building Operations and Visitor Experience teams to establish appropriate setups and custodial services to meet the needs of events. 
  • Leads the design of event setup requests and coordinates setups/breakdowns with designated personnel to ensure events are safe and executed according to risk management and safety codes. 
  • Maintains inventory of the RCMPHC’s hospitality-related equipment and supplies. 
  • Coordinates A/V support requirements with designated staff. 
  • In collaboration with designated staff, actively markets the RCMPHC as a venue for events, developing a variety of opportunities to promote the RCMPHC’s rental program. 
  • Creates and maintains client database. 
  • Supports the visitor experience team at the front desk and in the gift shop when needed.  
  • Collaborates with local and regional organizations developing opportunities to expand the RCMPHC’s customer base and increase revenue. 
  • Other duties as assigned to achieve the smooth operation of the museum. 

Qualifications: 

  • Must be willing and able to work evenings and weekends. 
  • Bilingual fluency (English/French) is considered a strong asset.  
  • Previous hospitality or sales experience is considered a strong asset.  
  • A/V experience is considered a strong asset.  
  • At least one year related experience in event coordination, hospitality, and/or facility rentals.   
  • Serve it Right certification is considered an asset.  
  • Ability to lift, stack, move, set-up and tear down rental equipment and furniture.  
  • Exceptional team skills and a commitment to maintaining a positive, collaborative respectful work environment are essential qualifications.  
  • Must have experience and comfort with the Microsoft suite (Outlook, Word, Excel, PowerPoint). 
  • Previous experience in the non-profit or cultural sector will be considered an asset. 
  • An enthusiastic go-getter who is as positive about doing as they are about learning and growing with the organization.  
  • High regard for accuracy and attention to detail with excellent organizational skills and the ability to prioritize a varied and dynamic workload.  
  • A person of integrity; committed to upholding professional ethics and encouraging public relations best practices.  

Important Notes: 

  • A criminal record check will be conducted for this position and hiring is contingent on the successful candidate passing this clearance. 

Equal Opportunity Statement 

We are a place for all Canadians and equal opportunity and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, or gender identity.  

Application Instructions (*must be followed for the application to be considered) 

  • Qualified applicants must be legally entitled to work in Canada or have appropriate documents permitting them to reside and work in Canada. 
  • Please submit your cover letter and resume – saved together in one file with your name and the position title in the file name. (example: Jane Doe Cover Letter and Resume – Facility Rentals Lead.docx) 

Thank you to all who apply. Only those selected for an interview will be contacted.

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